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No Stone Left Unturned…

There are still opportunities in a flat market if one is prepared to dig deep enough to find them, says Mr. Loadlink.

The Lord Provost of Aberdeen, Councillor George Adam, gives an energising talk to LiftEx reception.

The Lord Provost of Aberdeen, Councillor George Adam, gives an energising talk to LiftEx reception.

Stood beside a Christmas tree with ‘Love Aberdeen’—the slogan of the Aberdeen Exhibition & Conference Centre—on a popup banner behind him, the Lord Provost of Aberdeen, Councillor George Adam, addressed the LiftEx networking reception.

The lights on the tree could be seen shining in the ceremonial chain he wore round his neck, which appeared to carry the Aberdeen coat of arms. At his feet was a pile of decorative presents. Around him, visitors and exhibitors from the show sipped drinks and scoffed canapés as they digested the first day of the show.

What he said resonated with me, and the festive backdrop complemented the positive tone. As the Lord Provost began, the oil and gas market might be flat, but the essence of the Energy Capital of Europe goes deeper than the rigs off the coastline. He praised the people, businesses and industry of the city for remaining energetic, passionate and optimistic as the oil and gas sector continues its recovery.

What’s more, he continued, the city is even more tenacious and energetic than it was during the last boom; its companies even more innovative, now the major market is slower paced. This wasn’t an address to say, ‘Stick with us, one day we’ll bounce back’, it was about grabbing what opportunities there are out there now by diversifying and energising workplaces.

He didn’t give such a positive address because he isn’t sympathetic of the evident plight the oil and gas slump has caused in certain quarters, nor would he say his city can rejuvenate the marketplace with a bit of positive thinking alone. It can’t. But he clearly revels in the Scottish and Aberdeen spirit, which made his address all the more hard-hitting at the LiftEx halfway point.

Energy capital

Mr Loadlink in action!

Mr Loadlink in action!

There was much positivity on the show floor too. People were engaged in networking conversations and sales meetings, none of which centred on the doom on gloom we read in the headlines every day. Instead, folks were upbeat and tenacious—energetic, even. This is the Energy Capital of Europe, damn it! Lifting professionals, end users, distributors and others stopped by our stand, as they did many others, and we left with a number of strong enquiries as a result.

Show organisers, Lifting Equipment Engineers Association (LEEA), did their bit to facilitate such positivity. The location and venue were well suited to the size of the event and they’d attracted a quality audience. The aisles have never looked like they’re going to burst at any of the 12 LiftEx shows to date, and they never will, even at the height of the market in the most popular venue, but they are always populated with serious people prepared to interact. That’s my kind of show. And the Lord Provost’s too.

If he’d have met them, I reckon he would have been impressed by Jessi Hill, sales; and David Mullard, business development manager, at Straightpoint, who I shared the stand with last week. I remember exhibiting with Jessi at LiftEx a number of years ago in the early stages of her career and, while she always showed tremendous potential, she has grown into a consummate professional, capable of conducting conversations with any visitor to our stand. She knows the products inside out and speaks about them with clarity, wisdom and passion.

Jessi and Dave welcome visitors to our LiftEx exhibit.

Jessi and Dave welcome visitors to our LiftEx exhibit.

My relationship with Dave is different because he joined us from a competitor and brought a wealth of experience to the table. He was more the finished article to that extent. However, while I’ve exhibited at shows where he’s manned another stand, I’ve never had the pleasure of spending time with him on a Straightpoint exhibit. Like Jessi, he’s a great ambassador for the company. They would both fit around the Lord Provost’s top table, I’m sure. Not that they’re available for hire!

Coffee, anyone?

The councillor’s speech might even have inspired the guys working in the coffee stand opposite us at LiftEx, who had faces like thunder for two days. No wonder they hardly sold any beverages. Didn’t they get the Lord Provost’s memo? I reference them as an aside because their body language was a timely reminder of how important it is to carry oneself in a professional and approachable manner at trade events.

If Jessi and Dave had a coffee stand next door they would have sold double what these sour-faced servers managed. The equivalent would have been Jessi knowing every coffee bean available, Dave having a hand in choosing the ingredients for the cakes, and the pair of them smiling at each and every passer by, offering an exchange of pleasantries and a welcome refreshment. Where certain drinks didn’t sell well, they’d note them down and start planning for the next show to be even better. Now I’m thinking of names for their new coffee company!

LiftEx to a coffee seller was a bit like the Aberdeen oil and gas market to a lifting equipment supplier. People weren’t knocking the door down for hot drinks, just like there aren’t hoards of offshore professionals outside the Straightpoint offices every morning. But plenty of people there were thirsty and we’re finding just as many who require force measurement, load monitoring and suspended weighing load cell equipment.

New dawn

Rigmarine get it. The lifting and marine product specialist has opened its fourth global facility in the rural village of Insch, 30 miles to the northwest of Aberdeen. As Mike Duncan, managing director of the Gaylin Group of companies, says, there is work out there for companies who are willing to turn over stones to find it and put the effort into cost efficient rigging solutions for clients. Hear, hear!

I had the pleasure of visiting the facility with fellow below-the-hook equipment manufacturer, Modulift, recently. Rigmarine is keen to stock both of our product ranges so it was opportune to take a guided tour with Mike and spend time with company representatives Alex Cobban and Garry Nicoll (the latter was also at LiftEx). You won’t hear Mike; Alex; Garry; Sarah Spivey, managing director of Modulift; or myself saying how positive market conditions are right now in the oil and gas sector, but you will see us turning over stones, as Mike would put it.

It was energising to get onto the subject of social media with the guys. We’re all at varying stages of uptake so it was fascinating to share notes. Where LinkedIn is concerned, for example, I am very proactive, Sarah similarly, but Mike perhaps less so. There’s nothing wrong with that, it’s just strategy. Since I shared the results of one or two positive Straightpoint campaigns on LinkedIn, however, I’ve certainly noticed Rigmarine and Gaylin posting there with more regularity. They’ve also joined Twitter, which is great to see.

Being productive

Meanwhile, this month, we’ve completed another two-day product development session ahead of a number of notable launches next year. Not all good companies produce lots of new products but I’d urge those that do to constantly look at their development processes. We dissected ours recently and identified a number of ways we could create more cohesion between research and development, production, operations and marketing departments.

If blog readers have been monitoring trade media recently they’d have noted that we recently launched our latest innovation, StageSafe, a 3t load cell dedicated to the theatre and live events industry. We consulted with rigging project managers, rigging contract managers, lighting technicians, technical directors and others in devising the concept, but connecting the Straightpoint team itself was equally important to the successful launch, and will continue to be so.

It’s also annual planning time again and it was uplifting to get offsite with my business partner Peter McGreal and Alfie Lee, our operations director, to plan for 2017 alongside other businesses in the Action Coach portfolio. Please look at such planning sessions if one hasn’t already. It’s amazing how productive it is to reflect on the highs and lows of the year, whilst listening to other companies and learning from their experiences. Just as it was in the Scottish village of Insch, collaboration was the buzzword.

I’m signing off this blog just as representatives from Dutch distributor Van Gool are arriving at HQ for further training and development. I know they want to focus particularly on our centre of gravity software so it should be an interested couple of days. Of course there’ll be room for some down time and a networking dinner as well!

That’s all for another month. Connect with us on social media and use the hashtags #loadcell and #belowthehook to engage.

Mr. Loadlink

Thinking Outside the Box…

One size doesn’t fit all when it comes to marketing stratagem, says Mr. Loadlink.

These days folks want to put labels on stuff—and people. Do you blog? Do you Tweet? Do you podcast? We’ve all been asked those questions in recent years. Do you employ inbound or outbound marketing methods? Most have been quizzed about that too.

The digital age has given rise to much debate about inbound versus outbound marketing. As readers will know, most modern forms of promotion—SEO, blogs, video, social media—are now categorised as ‘inbound’ and more traditional methods—direct mail, advertisements, cold-calling—are in the box labelled ‘outbound’.

The wrangling over which is more powerful was the inspiration for this blog because in today’s world we can too readily reach for a labelled strategy as though it were a miracle formula on a shelf. Marketing doesn’t work like that. Bad application of the right strategy can be as damaging as choosing the wrong methodology to engage a target audience.

Take these two paragraphs, for example:

1. This is the best blog in the world, written by the finest blogger there ever was. He works at the best load cell manufacturer on the planet and manages a team of super humans who’ve never made a mistake in their lives. The blog is all about what it takes to be the best—like them.

2. This blog shares guidance about choosing the right equipment to safely and efficiently complete load tests on dockside cranes. It is written by an engineer who is a thought leader in the sector and has been completing such tests for 25 years.

Which would you click? Which blogger would you choose to spend your lunch hour with? Both are examples of blogging, a form of inbound marketing, but just because they carry that label doesn’t mean they will work.

The same theory can be applied to Tweets, white papers and LinkedIn posts; a commercial, self-serving approach never works. To be effective, inbound marketing has got to be educational and communicate a solution before it sells it. It’s not to be seen as the easy, cheap option.

Our audience is getting younger and more likely to buy a product online than they are order one at a material handling show, but the case to click the order button has got to be compelling. Really, it’s got to knock their socks off.

Paperweight

These buzzwords don’t always allow for interpretation either. At Straightpoint, we embrace inbound marketing concepts but our end goal is always engagement of a target audience. In the lifting business, a good old-fashioned paper document still carries a lot of clout, which is why we continue to invest in production of a printed catalogue. The latest 48-page document was launched in three languages last month (October) and positively thudded onto recipients’ desks.

straightpoint global product guide

An inbound marketing purist might not agree with its production, but I say it stands up as an educational, advisory piece of work in its own right. Who cares what label society might put on it?

As I said in the press release we sent to media, what gives the team the most satisfaction is that the document encapsulates innovative, technologically advanced load cells and other equipment, the application of which makes the lifting industry a safer place. It’s the education surrounding that application that fits with any digital inbound marketing strategy—it’s just on paper.

Actually, I should be referring to it as the global load monitoring product guide, which is what we’ve been calling it to avoid confusion with the US spelling of catalogue (catalog). Put it in a digital format (it is available as a PDF) and link to it from a Tweet and it’ll pass anyone’s inbound marketing criteria checklist!

We publish a catalogue every year but this is the first time we’ve combined metric and imperial measurements in a combined document, hence the reference to the global load monitoring product guide. Based on the early feedback we’ve had, I’d urge other companies with fragmented documentation to consider doing the same thing.

We set ourselves a target to make each version of the catalogue better than the last and I’m confident we’ve succeeded in providing distributors with our best one yet.

Centre stage

Key to continued improvement of product-based literature is quality of information and innovative solutions. Not only did we include wireless low headroom links; the Impact Block, which measures the shock load and weight of branches as they are cut during tree felling or maintenance; and our ATEX and IECEx range, but we also teased the upcoming launch of Stage Safe, a load cell for the entertainment industry.

One can tell a product guide that has been thrown together from one that might be published only once a year but is the culmination of year-round research, development, engineering and marketing. I’d encourage any business that has just published a catalogue to start planning the next one—today.

We have already staged a two-day design meeting about 2017 product launches and have a timeline in place that factors in their inclusion in the next global load monitoring product guide. We were mindful throughout of the end goal to educate audiences and give them everything they need to make informed purchasing decisions.

Telling the time

Since my last blog we’ve entered the final quarter of the year, which means we’re into another 90-day plan. We don’t do this for fun, although we did have a team curry upon the conclusion of the last meeting!

Seriously though, on 31 December we want to be able to look back on the successful implementation of the plan or at least have enough structure in place so we can analyse what went wrong. Holding ourselves accountable is key to continued improvement. If it’s difficult to judge the success of a plan, what’s the point of having one?

As I’ve blogged about before, every department at Straightpoint is scrutinised on an ongoing basis. That doesn’t mean we peer over people’s shoulders and restrict their decision making, but it does mean we’re always looking at ways to make the business more efficient. One recent initiative on time analysis has been eye opening and is worth sharing.

high skillWe’re using a tool whereby select members of staff are categorising their tasks into four blocks. The top one captures the highly-skilled, enjoyable, rewarding elements of their jobs, and the bottom one is reserved for the mundane parts that they might be guilty of putting off until Friday afternoon because they’re not as enriching. The blocks in between create a sense of scale.

We can then separate and analyse the blocks to try to expand on the contents of the top block and eliminate the bottom one. We’ve found that the exercise has not only taught us a lot about the people who fulfill existing roles, but it’s demonstrated where we need more personnel, resources or support. In some cases, the bottom block has created a ready-made job description for a new member of staff, for example.

That’s not to say the new role will be altogether unenjoyable; it might mean those tasks were burdening an experienced member of staff who has carried certain jobs with them throughout their progression at the company. A new employee will be challenged and uplifted by the same tasks, which creates a positive outcome for the individuals involved—and an exciting new opportunity for someone to join the business.

A bite to eat

Regular readers know there’s always room for a travel story or two in my blogs and this month’s entry is no different. I took another opportunity to visit distributor General Lifting Engineering (GLE) SKIP Lifting, which is based in Zhangjiakou City, Hebei Province, China.

It’s worth mentioning how energised it made me feel to watch them making notes and asking questions during my product presentation. It served as a timely reminder how important it is to pay attention to conference speakers and those delivering messages, in whatever format and to any size audience.

It’s demotivating to spend time on content only for the audience to sit thumbing their mobile phones. GLE showed great interest in the products and how they make the lifting industry a safer place. As a result, they probably got even more out of the session that I’d planned at the outset.

They also took me for some traditional local food called shouba yangrou or Zhangjiakou dining boiled lamb. The meat tasted fantastic but it was slightly unnerving to see the entire animal, complete with teeth, staring at me from the table!

I had planned to travel from there to Korea but I missed a connecting flight due to local weather and returned to the UK earlier than scheduled. It gave me an opportunity to give my congratulations to Dave Mullard, our business development manager, who celebrated the birth of his first child, Freya Amelia, with wife Kat. I wish them health, happiness and lots of adventures together as a young family.

That’s all for another month. Follow us on Twitter at @LoadCell and use the hashtags #loadcell and #belowthehook to engage.

Mr. Loadlink