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Whoosh! …

Mr Loadlink has returned from North America, where he welcomed a new recruit, visited the Auto Club Raceway and continued his winning run on the golf course.

North America is one of our hottest markets, as last month (February) proved.

While John Molidor, general manager; and Aaron Orsak, technical sales engineer, at Straightpoint Inc., were at a topsides-themed event in Texas, the new operations manager of the subsidiary, Myron Jones, and I strategised at Camarillo, California HQ.

The increase in our U.S.-based personnel—Tressie LaBass, customer and sales support administrator; and Johnny Gonzalez, technician, make up Team America—is indicative of the growth we have achieved but, more importantly, serves as a statement of intent. We are serious about making the lifting industry a safer place.

Gazelle companies are awash with opportunity, but the challenges are often underestimated. A lot of it is about timing. A rapidly growing manufacturing business needs infrastructure, personnel, product availability, world-class customer service and more to keep up to speed, but implementing strategy prematurely or growing a team too quickly can be counterproductive.

Big hitter

Industry has noted that Myron, our newest recruit, is a former CEO of a very successful company, and a manufacturing leadership heavyweight. Straightpoint Inc. has reached a stage in its development where we need such expertise to pioneer continued growth, particularly when our A-Team needs to be in two places at once.

The recent Topsides, Platforms & Hulls Conference & Exhibition in Galveston, Texas, was a good example. John and Aaron were busy raising the profile of the new IECEx version of our most popular product, the Radiolink Plus wireless load cell, while Myron and I were dotting the i’s and crossing the t’s of our latest business plan.

As our press release announcement about Myron’s arrival covered, he has been at the helm of a business operating at about $300m in annual revenue, but that taught him as much about the importance of sound planning and rolling with the punches as it did keeping balance when riding the crest of a wave.

Myron speaks with experience. He knows what it is to grow at over 20% per annum in sales and reinvent company structures to target new business. We’re not about to initiate any seismic shifts, but we do have a proven ability to react to the demands of the market. Adaptability is going to be key to success under the leaden skies of the lethargic oil and gas sector.

Power reserves

The launch of the new IECEx version of our most popular product, the Radiolink Plus wireless load cell (or explosion proof dynamometer, as it is more commonly referred to in North America) was well received at Topsides. Regardless of the price of oil, the industry will continue to embrace safety systems and that’s exactly what our Zone 0, 1 and 2 product is.

True, even the optimists at the show don’t expect the oil and gas market to return to buoyancy any time soon, but orders for safety-based equipment continue to rise alongside large-scale orders for heavy-lift applications. Topsides only reinforced our theory that the steady flow of standard orders, that are typical in an industry running on full cylinders, will not return for a while.

It means we will increasingly promote load cells to construction, salvage, decommissioning, entertainment and other markets. Myron will help us position our business to do so. A recent case study about 40 10 ton compression load cells monitoring forces on temporary shoring columns used to support two tower cranes during the Century City Mall project on Santa Monica Blvd., Los Angeles, California, serves as a good example of diversification.

Construction and structural monitoring projects like this will become increasingly common, which is a trend that fits well in the business plan given the volume of units and site duration that is typical with such work. In the UK, we are involved in a particularly innovative below-the-hook device for use on tower cranes which, again, is distanced from oil prices.

Fellow Englishman Dave Mullard enjoys cloud cover in usually sunny California.

Fellow Englishman Dave Mullard enjoys cloud cover in usually sunny California.

It was opportune to involve Dave Mullard, our new business development manager (and big pound-for-pound industry puncher in his own right), in my latest trip across the Atlantic. Many businesses wouldn’t have justified the cost of the flight but it would have been ignorant not to take the opportunity to introduce him to the stateside team, having joined the UK operation at the turn of the year.

Quiet (and loud) hours

I blogged last year about an article I read outlining the importance of what the author called “quiet hours” away from the pressures of modern day life. I guess it’s another way of putting the Work Hard, Play Hard adage.

With such personal development in mind, Dave completed the teams for a Texas Scramble on the golf course, where Myron and I took on (and beat) him and John. Winning isn’t everything, as I reminded the losers after the game, but it was great to continue my streak having lifted the Load Cell Golf Cup last year, defeating Gary Mullins, of Action Coach; and LCM Systems boss Steve Sargeant, in very different, English conditions.

Such extracurricular activity was abundant last month. Next, Dave and I joined my good friends Richard and Paula Sharpe, of Intelligent Weighing Technology, to let off some steam at a shooting range. It’s amazing how firing an assault rifle, pump action shot gun, a 9mm pistol and a .357 Magnum revolver (the latter was my favourite) can calm the soul.

Another memorable day out was at the Auto Club Raceway in Pomona, owned by the National Hot Road Association, where I joined Johnny, John and his son, Michael Molidor, to purr over the drag racing cars. I’ve had to put a lot into words for this blog in recent years but I’m honestly struggling to capture the sound and speed of these extreme machines, which can go from zero to over 325mph on their quarter-of-a-mile track. Best I can do is… Whoosh!

Anyway, back on track…

As Dave returned to the UK (he’s since been seen with a bucket of balls at the Waterlooville Golf Course driving range), Aaron flew into town from his Houston base so the whole U.S. team could sit down and somewhat belatedly go through the final 2016 business plan. The buzzword is the same on both sides of the pond—Growth.

Germination

I’m confident we can achieve another set of ambitious targets by further equipping our existing distributors to penetrate new markets and seeking new business. I’d advise other companies in a similar position (many of us are insulating against the same climate) to look at the finite details.

When was the last time you checked the online catalogue of your distributor network? It’s remarkable how many I look at in other sectors who are carrying out of date kit. In our case, that would mean the IECEx Radiolink Plus would be effectively invisible to that distributor’s audience. Imagine the disconnection with the positivity generated at Topsides.

As an aside, I take it as a huge compliment when I look at our website data every week and see so many competitors looking at our web pages.

Meanwhile, during a hectic February, I spent a couple of days in Chicago spending time with Ace World Companies vice president, Camron Ghanemi, who has facilitated the use of our equipment in a number of notable applications recently. I also squeezed in a couple of meetings with prospective partners in the Windy City.

Enjoying a meal with Steve Torres, ?CEO at Group Four? Transducers Inc., (centre) and his father, Sidney.

Enjoying a meal with Steve Torres, ?CEO at Group Four? Transducers Inc., (centre) and his father, Sidney.

The month concluded in astronomically expensive Miami, Florida, where I spent some time with Steve Torres, CEO at Group Four Transducers Inc., based near Boston in Massachusetts; and 3S Fabrications Pvt Ltd, of Sri Lanka. Remember, Steve and his team were part of the consortium that developed a new product for measuring tension on lines recently launched by Straightpoint, the Running Line Dynamometer (or TIMH), part of our tension in motion range. It was good to gather more intelligence on the marketplace from someone at the coalface.

Johnny Gonzalez is flying to the UK for training next week before I travel east again to a number of regions, where I’ll get a new stamp on my passport in Labuan, a federal territory of Malaysia off the coast of Borneo in East Malaysia. So there’ll be lots more to talk about next time, no doubt.

Follow us on Twitter—@LoadCell—and use the hashtags #loadcell and #belowthehook.

Mr Loadlink

Chorus Line …

During a busy start to 2016, Mr Loadlink picks a soundtrack, dreams of a day out at Wembley and gets in a tangle with his shoelaces.

I didn’t expect this to be the lead of my first blog of the year, nor did I anticipate sitting in the boardroom with a guitarist, tapping my foot to the Straightpoint theme tune, during the first week back from the holidays. But no sooner had PH Media set up their equipment and played a few sample tracks, I was sold on the concept of the company having its own audio identity.

I’m a big believer in percentage gains and the small components that go into each good—or bad—experience. It’s not just the food, it’s the cleanliness of cutlery (silverware), efficiency of service, value for money and quality of dining environment. Same in business. From being selected as a viable solution provider, a lot of systems are at work from enquiry to order to delivery to after-sales to positive referral and repeat business. There are a lot of chances to get it right—and wrong.

A quote from Sir Dave Brailsford, former frontman of British Cycling and inspirer of great successes on two wheels, resonates: “If you broke down everything you could think of that goes into riding a bike, and then improved it by 1%, you will get a significant increase when you put them all together.” Again, the theory can be applied to the business world.

Another percentage-based statistic I read recently alarmed me. It said that over 70% of people will not call a company back if they have a bad first experience on the telephone. Consider how hard the engine of a business has to work to get an enquiry. Thousands of revs per minute have already been recorded. It might have taken an overseas trip, a lengthy pitch at a trade show, a company visit, a reputation built over many years and more, only for a delay in picking up the phone, poor answers to initial questions or, worse, an unfriendly greeting, and you’ve fallen off the bike onto the tarmac. Face down.

Reading the statistic didn’t provoke any emergency action here because we are already aware of the importance of a quality experience at the first point of contact, but it did get me thinking about how we can improve the telephone and general customer experience even further. A subsequent conversation with PH Media quickly snowballed and before long we were pedalling towards an audio brand identity and custom voiceovers that would effectively create the Straightpoint soundtrack.

Working with the audio professionals and deciding on voices, tones and tunes that captured the essence of a vibrant, bold, innovative, business, that motivates itself with an overriding goal to make the lifting industry a safer place, was an uplifting but challenging experience.

For motivation I was thinking about the dull, claustrophobic experience of moving between floors of a building in a lift (or elevator as I’m writing from North America) made even worse by dreadful piped music. Lifts have their own brand of pre-recorded nonsense, seemingly composed to make us want to get out two floors early and take the stairs. By contrast, I think we’ve struck the right chord and I’m excited about uploading the technology to our systems in the coming weeks.

Think of master systematiser McDonald’s and its iconic jingle. If your company had a song, what would it sound like?

Exploding onto the scene

Atex Zone 0,1 & 2 Load Cell

Atex Zone 0,1 & 2 Load Cell

Some weeks are more memorable than others and week commencing 18 January will live in the memory for a long time as one of the most significant in our history. Not only did we receive approval on our new ATEX version of the Radiolink Plus, but we welcomed two industry heavyweights to the company. First, Dave Mullard joined as business development manager on the Monday before our new project engineer, Sarath Chandran, arrived three days later.

I believe one can tell a lot about a company by the personnel it retains and recruits. I’d encourage readers of this blog to set the revolving door as a barometer by which to measure their success. We already had great staff retention but recent acquisitions, including that of Dave and Sarath, are taking the company to the next level and equipping us to pioneer development of force measurement, load monitoring and suspended weighing load cell technology.

In his interview for the announcement we shared with trade media, Sarath said, “I believe that in the future, Straightpoint will provide a system without a requirement for display devices. Instead, we will implement a fully web-based system that facilitates remote troubleshooting and allows the user to check the system’s performance.”

It’s an ambitious statement but as the Internet of Things becomes an increasingly hot topic, we need to set the bar high.

Dave was equally forthright in response to questions put to him, saying, “I am convinced Straightpoint will pioneer progression of the lifting industry. It is a very dynamic business and has demonstrated time and again its ability to react to market situations or customer demand and deliver a solution.”

Leading a session as Dave Mullard, our new business development manager, gets his first taste of the Straightpoint boardroom.

Leading a session as Dave Mullard, our new business development manager, gets his first taste of the Straightpoint boardroom.

The pair have already got column inches from lifting equipment-focussed and other industrial journals, as editors welcomed the alternative to the boilerplate text so often associated with personnel announcements.

It’s important not to let the early days drift by when new faces arrive at a company. I don’t buy into the theory that people need time to get to know their surroundings and settle in on their own. We set a programme for Dave and Sarath so they quickly became acclimatised. This procedure wasn’t isolated to their own roles or workspaces; they were exposed to every process at the company and spent time with individuals responsible for each activity. Walls, staircases and floors are only physical barriers at Hampshire, UK headquarters. Everyone works closely together and it’s been good to see Dave and Sarath folded in the warmth of the team’s embrace. I know Roshan Divakaran, design engineer, will provide superb leadership for Sarath as they have worked together in the past.

Proper downtime is often contributory to productivity so with that (or any excuse) in mind, Dave and I were in the stands with my business partner, Peter McGreal, as the mighty Portsmouth, of League Two, progressed to the fourth round of the FA Cup with a 2-1 replay victory over Championship side Ipswich. Dave is a Wolverhampton Wanderers (Wolves) fan, who are lost in Championship mid-table obscurity and were dumped out of the cup by West Ham, so he relished the opportunity to see a competitive game. I could see his eyes lighting up as Gary Roberts put Portsmouth ahead with a penalty before Marc McNulty doubled the lead with a header to effectively put us through before a consolation goal from the visitors.

Action stations

I managed to dodge the worst of Winter Storm Juno, which battered much of Canada and the eastern states earlier this week, to land safely in Toronto. Here, I enjoyed a productive meeting with wire rope and rigging specialist, Unirope, our Canadian distributor. I walked the team through our new catalogue, while their Montreal and Edmonton offices joined us via Skype. Before flying to our U.S. headquarters in Camarillo, California on Friday, where Q1 planning will take place, I have more exciting meetings in Chicago. More about those another time.

Unirope, our Canadian distributor, were great hosts as Winter Storm Juno blew nearby. Good job I had my new sweater on!

Unirope, our Canadian distributor, were great hosts as Winter Storm Juno blew nearby. Good job I had my new sweater on!

As is customary at the start of a new year, and particularly important at the outset of Q1, we have broken down our annual plan into quarterly sections and extracted from it our short-term goals. In the UK, we enlisted the guidance of Gary Mullins, of Action Coach, a leading business coaching company, to front a meeting dedicated to these processes. I will take John Molidor, general manager, Straightpoint Inc., and the team there through a similar jam session.

It’s always fun to dress up, particularly for the Action Coach awards evening.

It’s always fun to dress up, particularly for the Action Coach awards evening.

We were again invited by Action Coach to attend their annual awards evening and celebratory dinner. Remember, at last year’s event they crowned us Business of the Year 2014. We enjoyed another fabulous night in their company and congratulated the latest winners in person. It also represented an opportunity to network with fellow business leaders and other companies under the wing of Action Coach. It’s a great community of local firms and we continue to learn a lot from each other.

Tied in knots

A short anecdote before I sign off for another month.

Like you, perhaps, one of the last things I do before leaving a hotel room is put my shoes on. I was pondering the challenges of the day ahead as I fed the laces through the top eyelets and started to tie a bow. My thoughts were interrupted as I became aware I had much more lace in each hand than usual—and certainly more than I needed. I looked down and noticed that the laces also appeared a different shade than before.

I bet you’re thinking I’d put the wrong shoes on. No, they were the same shoes I bought at home and wore the day before. I tried again, as if I had been imagining it. Maybe the light was particularly bright or the laces not as tight in the shoe. I attempted a bow but the cords were so long I could have used them to rig a load. I had two choices: wear gigantic bows like a clown, or wrap the laces around my ankles or under my shoe multiple times like I used to do with my football boots. Neither option seemed appropriate for a day of meetings. Imagine the reception I’d have got.

“Hi, I’m David Ayling from Straightpoint. Yes, I always wear them like this.”

By now I was 100% sure they were not the laces I travelled with. I was convinced someone had put new ones in my shoes. Now I had to address this with reception. What else could I do?

“Are you claiming someone has been into your room and swapped your shoe laces, Mr Ayling,” the receptionist said, probably nudging her colleague as she put me on speaker phone.

To cut a long story short, it emerged that the housekeeper had sucked my old laces up the vacuum cleaner and damaged them beyond repair. As a gesture of goodwill and to replace them, they had purchased new ones and re-threaded them. I’m keeping the letter as a souvenir, which was dated 25 January 2016 and read:

Dear Mr. Ayling,

Kindly please advise us if we got the right length and color of your shoe laces. I hope they will fit fine with your new shoes. We sincerely apologize for the accident that happened with your shoe laces.

Please accept and enjoy this complimentary breakfast for tomorrow.
Once again, we are very sorry and thank you for staying with us!
Sincerely,
Joseph
Housekeeping

I can’t end my first blog of the year on a better note than that.

Follow us on Twitter—@LoadCell—and use the hashtags #loadcell and #belowthehook.

Mr Loadlink