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Dizzy Heights…

Mr. Loadlink comes back down to earth after scaling the heights of the recent National Association of Tower Erectors annual conference in Fort Worth, Texas.

Was the suspense killing you?

I closed my last blog with reference to our latest ‘groundbreaking innovation’, offering only a clue that it will be used for ‘measuring tension on static lines’, and kept you on tenterhooks by adding, ‘watch this space’ before signing off and disappearing knowingly into the sunset.

The Clamp On Line Tensionmeter (COLT) boasts a state-of-the-art Bluetooth load monitoring app among a myriad of standout features.

The Clamp On Line Tensionmeter (COLT) boasts a state-of-the-art Bluetooth load monitoring app among a myriad of standout features.

I wasn’t really trying to create the same effect as the novelist of a good old-fashioned page-turner; I’m a humble blogger. I was merely honouring a commitment we made to stage the official launch of the Clamp On Line Tensionmeter (COLT) at the National Association of Tower Erectors (NATE) annual conference, which straddled the end of February and the beginning of March in Fort Worth, Texas. As the show proved, there was no need for added theatrics.

 

The reaction from the tower erection, maintenance and service professionals in attendance was overwhelming. I’d go as far as to say it was the most emphatic response I have seen for a new product in nearly three decades of attending trade shows and exhibitions. I’m glad it was kept under wraps, as the engaged, positive, quality demographic that NATE attracted to the convention deserved the first look.

Of course, many pointed to the state-of-the-art Bluetooth load monitoring app, while the integral quick adjustment mechanism (meaning it can be used to measure wire rope diameters from 3/16 in. to 1 in. or 5mm to 25mm) was the standout feature for others. Both elements equally impressed one of the early visitors to the exhibit, from the tower erection sector. “So I won’t need additional sheaves or tooling and the app will contain details of infinite wire ropes,” he remarked. “Wow!” he added. It wasn’t the only time we heard that word.

If the constant flow of footfall had abated I would have sat down to catch my breath. Reality was, no sooner had one inquisitive tower maintenance team left the stand (or booth as they call an exhibit stateside) a service company arrived, followed by another tower erector. At times, people had to leave the back of the crowd and come back later. Our product range is generally well received but this was unprecedented.

Tower erection and maintenance professionals were among visitors to our exhibit at NATE’s recent conference and exhibition.

Tower erection and maintenance professionals were among visitors to our exhibit at NATE’s recent conference and exhibition.

Plumb market

This blog isn’t about basking in our glory. The more important takeaway is the importance of tailoring a product to a marketplace and launching it in their back yard. Not everyone in the below-the-hook or, more specifically, force measurement industry knows what ‘plumb and tension’ means. To the NATE community, that’s their world. It’s a way of life. It was the perfect audience for the COLT, hence our endeavours to keep it behind closed doors until the event.

Welcoming another NATE attendee to the Straightpoint exhibit.

Welcoming another NATE attendee to the Straightpoint exhibit.

As I said in the press release we circulated as NATE doors flew open, we based the COLT on feedback from end users. Combining industry intelligence with our own research and engineering expertise, we devised a product that fills a gap in the market and supersedes alternative solutions. Further, it raises the bar in tension measuring technology to the stratosphere.

The towers themselves are getting pretty high too. Many of the professionals we met frequently service structures that are hundreds of feet in the air and I heard references to 1,000-foot-high structures, as the communication network achieves coverage across the vast landscapes of North America. Imagine how important it is therefore that when there are, say, 12 guy ropes around a tower, the tension is equal. In this business, it’s no good being a few degrees off vertical.

That’s where the COLT comes in. The computer numerical control (CNC) machined aluminium construction with high precision roller bearing pivot; high leverage tensioning arm; auto-locking magnetic handle mechanism for security when installed; and IP67 / NEMA6 waterproofing rating, will all combine as the tensionmeter is applied to keep this fascinating sector working efficiently and safely.

(The COLT will typically be applied from ground level or using a stepladder to attach it two feet from a termination or connection).

Wayne’s world

Wayne Wille, technical sales manager, has walked the corridors of NATE for a number of years. He’s a trusted authority in tension measurement and served as a great product champion for us after he joined the company during the latter stages of the COLT’s development. It was tremendous to have him on the stand throughout the show.

Therein lies another important reminder: becoming a thought leader and commentator on a sector builds up incredible trust in a marketplace. It’s not as crude as this, and I paraphrase, but one delegate suggested, “If this product is as good as you say it is, Wayne, we want to buy it”. Another said, simply, “Wow! That looks awesome”, after exchanging pleasantries with their old friend and looking across to the COLT.

Wayne started working with the tower industry in 1994 and attended his first NATE event in 2006. I like the way he summed it up when I asked what he enjoys about working in the sector. “The tower industry is always looking for solutions that offer them efficiency, safety and reliability,” he replied. I could certainly relate, as a supplier of equipment that does just that. As Wayne added in networking conversations, Straightpoint offers a solution that is very quick and accurate. It was music to the ears of a captivated audience.

Wayne Wille, technical sales manager, talks a NATE visitor through the COLT.

Wayne Wille, technical sales manager, talks a NATE visitor through the COLT.

Even as the business leader, I was there to learn from Wayne and the contacts he has spent many years cultivating. It would have been a mistake to be bullish on my first visit to the show. As I listened to stories, I was charmed by references to the mechanical dynamometers with cable grips and come-a-longs that were widely used in the sector years ago. They spoke about juggling three pieces of equipment; with COLT they’ll use just one.

I’m singling Wayne out but it’s worth referencing the expertise Dave Mullard, our UK-based business development manager, has in this marketplace. The engineering and marketing teams deserve a doff of the cap too for producing a product that looks fantastic but is also designed for purpose. Many tower erectors identified its key components and standout features just by looking at the COLT’s dimensions, which was rewarding.

Despite this positivity—“The COLT will sell very well in this market,” Wayne beamed within the first hour of the NATE show—we haven’t put all our eggs in one basket. Manufacturers of any product will be wise to challenge its potential for diversity even when the fanfare from the primary marketplace is prolonged. We’re already looking at applications including cable median barriers, zip lines, metro transit, ski lifts, fall arrest systems, and more. The first units will be put to use on site as early as 1st May this year!

Wayne Wille and I used our trip to NATE’s conference to visit Aldinger, an accredited calibration, certification and repair center for test and measurement instrumentation.

Wayne Wille and I used our trip to NATE’s conference to visit Aldinger, an accredited calibration, certification and repair center for test and measurement instrumentation.

Power of positivity

It was truly an honour to spend a few days among tower erection professionals, most notably because of their positive outlook. Positivity is damn powerful; don’t underestimate it. I spend a lot of time at lifting equipment, oil and gas, maritime, breakbulk and other trade shows where, with all due respect to these industries, there is often an air of negativity about the state of the market and prospects for each other’s businesses. Not so at NATE. These guys are on the up, in more ways than one.

Meanwhile, Jeff Miller, the new general manager of Straightpoint Inc., has settled into the company and has started to focus on our six key performance indicators for 2017. The old adage is true, if you can’t measure it, you can’t manage it. (There’s a nice synergy there with our equipment!) Jeff’s introduction to the company has allowed John Molidor, director of sales for the western hemisphere, to concentrate on big projects, research niche markets and attend trade shows. He was at ConExpo-Con/Agg in Las Vegas this week where he caught up with many contacts to discuss force measurement, load monitoring and suspended weighing load cell solutions for the construction sector.

There have been other highlights over the last month or so but, as always, I can’t cover them all in detail. Joining Scott Abernethy on a traditional English pub-crawl during his recent visit from Straightpoint Inc. in California and an enlightening trip to Gaylin in South Korea were among the most memorable moments.

Thank you for reading! Use the hashtag #loadcell on social media.

Mr. Loadlink

Trump Cards…

Mr. Loadlink had matters of his own to attend to as the USA’s new president settles into the White House and the country prepares for Super Bowl Sunday.

Dodgy customer service aside, it’s felt like being in the USA even when thousands of miles away here in the UK in recent weeks. Donald Trump has been all over the headlines and everyone has got an opinion on the country’s controversial new president. Seek reprieve on a sports channel and it’s not long before even UK media references this Sunday’s 51st Super Bowl. America is a relevant but touchy and contentious topic.

It’s fitting therefore that my first business trip of the year was across the Atlantic to California, where Straightpoint’s USA business is headquartered in Camarillo. I was prepared for raging debate between those who voted for Trump and others more concerned about decisions he has made in the early days of his presidency. I was equally equipped for New England Patriots versus Atlanta Falcons wrangles as the sides prepare to battle it out in the Super Bowl this Sunday.

However, while there were indeed feisty exchanges about the key subjects of the day, the trip served as a welcome and uplifting distraction, with a long and energising agenda tackled with vigour by the North American team. Annual plans, induction of a new general manager and a talent restructure were priorities, alongside the usual networking activities that I always supplement such business trips with.

Laying foundations

I’m prepared to put in as much time as required in January to make sure plans are in place across the company. Preparation frustrates many business leaders and owners as though it delays productivity. I disagree with that and believe the more effectively we plan, the better the results will be. I’d happily dedicate the whole of the first month of the year to planning, confident that we’ll be thankful for doing so as the next 11 months whizz by. It’s not always easy to troubleshoot when the unexpected catches us unawares.

It was the first planning session Jeff Miller, the new general manager of Straightpoint Inc., participated in and it was thusly a good time of year to make the appointment. Jeff brings a wealth of experience to the company with a background in sensors, aerospace and engineering operations, having excelled in a variety of roles including vice president and CEO.

As is the case at Hampshire headquarters, the focus for the USA operation is hitting sales targets so ambitious plans for our company can be funded and achieved. To that end, Jeff will introduce more lean processes and systems, whilst getting a handle on fiscal control. John Molidor, meanwhile, steps into a challenging new role as director of sales for the western hemisphere. Tressie LaBass, customer and sales support administrator; and Scott Abernethy, technical specialist, complete the team in Camarillo. Aaron Orsak, technical sales engineer (Houston); and Wayne Wille, technical sales manager (Minneapolis) work from satellite offices.

Team USA (from left to right): Aaron Orsak, Mr. Loadlink, Scott Abernethy, Jeff Miller, Wayne Wille, John Molidor and Tressie LaBass.

Team USA (from left to right): Aaron Orsak, Mr. Loadlink, Scott Abernethy, Jeff Miller, Wayne Wille, John Molidor and Tressie LaBass.

The lesson from the restructure is that it’s worth continuing to scrutinise even successful companies and subsidiaries. Straightpoint Inc. has earned its status as a gazelle company (the name is generally given to high-growth companies that increase revenues by at least 20% annually for four years or more), yet we haven’t been afraid to ring the changes or adapt strategy to realise exponential growth opportunities.

Talking tactics

Tactics are important, as the New England Patriots and Atlanta Falcons (Donald Trump, even) would agree.

An interesting discussion topic during meetings with Jeff and the USA team this month was strategic versus tactical sales. John, for example, is adept at working with CEOs and other corporate professionals at strategic level, while Aaron might more commonly be engaged in tactical dialogue with a customer who has an immediate requirement for half a dozen load cells, for example. Both are equally important and the recent restructure will give all of our stateside personnel the opportunity to align their best skills with our valued customers and the growth strategy for the business.

One could think of our North American subsidiary as our largest distributor. We don’t manufacture product in the states but we serve our customers as though we do. As I blogged about last September, we recently switched to an enhanced system for global stock management. With product in the UK, Camarillo and Houston, it’s important to keep track of everything and ensure the inventory reflects demand so we can continue to deliver to short lead times (a hallmark of the company) but aren’t generating too much stock unnecessarily.

There are a lot of European companies in the lifting equipment business—we compete with some—who supply the North American market without such infrastructure and strength of personnel in place. We offer the marketplace product and expertise available in customers’ time zones, when they need it.

Do you remember the guest blog John wrote last August? In it, he said about 75% of customers make their first contact with us by telephone. Imagine therefore how important it is to make sure those calls are answered and that the customer knows they’re working with a domestic supplier.

It’s food for thought, if anyone reading this is struggling to upscale a North American business or has plans to penetrate the market for the first time.

Gavin delivers

Not quite to the same extent as Donald Trump or Patriots quarterback Tom Brady, but UK employee Gavin Arnell has been in the news recently. First, the product technician was photographed on our social media platforms at his football team Manchester United’s ground, Old Trafford, where he was a special guest of DHL as the home team thrashed Reading 4-0 in the FA Cup Third Round. DHL play a key role in getting our products around the world and I was glad Gavin took the networking opportunity and saw his team win.

A couple of weeks later, Gavin was widely covered by trade media for passing the Lifting Equipment Engineers Association (LEEA) P1E Foundation Course. He out-performed lifting equipment professionals of far greater experience to pass at the first time of asking and now goes onto the Lifting Equipment General (LEG) Advanced Programme, a five-day intensive course, in April. As Alfie Lee, operations director, said in the press release, we are exploring the wire rope industry in greater depth and having someone with these qualifications will be of huge value.

We are in the process of completing our progression from development to full member of LEEA and Gavin’s exposure to the association’s training content is timely. As we continue to align ourselves with the leading representative body for all those involved in the lifting industry worldwide, we will also exhibit at all four LEEA roadshows this year in Sheffield (March), Belfast, Dublin (both June), and Bristol (September).

Finally, I can’t say too much about it now, but we’ll launch a groundbreaking innovation next month. The only clue I’ll give you is it’s for measuring tension on static lines. Watch this space!

I never thought I’d have a need to write about Donald Trump or Manchester United, let alone in the same blog, but these are unprecedented times. Thank you for reading.

Mr. Loadlink

@load