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Home Improvements…

The better you get, the more important it is to improve, says Mr Loadlink in his final blog of Straightpoint’s latest financial year.

The need to improve doesn’t change with success. Can you imagine Sir Alex Ferguson arriving at training during his reign as Manchester United manager and saying, “That’s it boys, we’re done improving, let’s concentrate on staying as good as we are”?

Balls, you can!

Other great sporting and business leaders agree that the best time to improve is when a team is at the peak of its success. That may sound oxymoronic but consider the determination and wholesale buy-in to good practice and systems that run through a successful team. Success breeds energy and hunger for more silverware—or sales.

I hope Paul Cook, the manager of my football team, Portsmouth, is demanding constant improvement from his charges at our Wellington Sports Ground training facility this week as we pursue League One status via promotion this season. The better Pompey (our nickname) do, the more it’s apparent how continued improvement is vital. People challenge success and the consequences of failure become greater. Every defeat damages our chances of promotion. For the teams languishing in mid-table, the price of immediate failure is less.

Roshan Divakaran, design engineer, and I were certainly looking at ways Portsmouth can further improve in the run-in, despite watching them defeat promotion rivals Accrington Stanley 3-1 at their Crown Ground in deepest Lancashire earlier this month. Three first-half strikes did for the home side that night.

We noted that a visit to the Sira Certification Service, an independent certification body, coincided with the match and as Roshan and I were in the north and on the road already, the opportunity for him to take in his first away game was too good to turn down.

He worked in close collaboration with Sira on development of our ATEX and IECEx Radiolink Plus. It’s worth repeating that meeting Zone 0 classification (an area in which an explosive gas atmosphere is present continuously or for long periods) is unprecedented in wireless below-the-hook force measurement technology. Furthermore, we also provide the technology to Zone 1 and 2 classifications to suit varied hazard levels.

But this blog is really about improvement and moving forward. The purpose of our latest trip to Sira was to advance plans to launch ATEX and IECEx versions of our wireless load shackles, loadpins and compression load cells, which will become part of our expanding hazardous area range of equipment. More on that another time.

Roshan has improved himself since joining us. At the time he was a Manchester City fan but even by his own admission, he’s now 80% Pompey. Only another 20% and he’ll be stitching the star and crescent crest to his overalls!

Giving 110%

Despite our continued and rapid growth, I demand constant improvement of the whole Straightpoint machine and, more importantly, the individuals within it. They are, after all, the most important components of the engine. That’s not to say they’re not giving 100%—they are—but their all can be greater if we analyse and tweak our operation.

That was the focus of recent sessions with Action Coach where we looked into our stock control, inventory control, lead conversion and systemisation, for example. Dave Mullard, business development manager, made some good observations during an exchange about our sales processes and I look forward to implementing those improvements as our new financial year gets underway on April 1.

A sense of perspective is important to continued, effective improvement and often that comes from positivity. When referencing a winning team or a successful business, it’s important to acknowledge that one is seeking to improve a good thing, not a bad one. At our monthly sales meetings, for example, we specifically focus on our recent victories and strike an upbeat tone.

When Portsmouth romped to a 4-0 victory over Notts County on Good Friday—I was at Fratton Park again—boss Paul Cook would have focussed on the overwhelming positives, I’m sure. Unfortunately, our Easter Monday visit to AFC Wimbledon was postponed due to a waterlogged pitch. A chance to improve on the training ground, perhaps.

Pivotal to improvement at Straightpoint is our distributor network. At the mid-point of March I flew out to Batam in Indonesia, where a successful visit to PT Rigspek Perkasa resulted in their appointment as a distributor in Southeast Asia and Oceania. I am confident that Jannes Sibuea, managing director; Alexander Silalahi, business development manager; and the team can continue to raise our profile in the geography.

It was interesting to hear Alexander talk positively about government investment in the infrastructure and power sectors in the coming years. Rigspek are also part of the Carl Stahl Group, who we do a lot of work with so there is a good synergy with other elements of our operation. I know they plan to implement our equipment in load testing applications with water bags—another commonality with global applications. Port development in the region is also exciting.

Winning team

Just as it’s important to cultivate new contacts, maintaining relationships and collaborations that have secured earlier wins and success stories is aligned with improvement. To that end, I flew from Batam to Labuan, a territory of Malaysia off the coast of Borneo in East Malaysia, where I visited Anthony Ho at Leyden Engineering Services.

Leyden has been a loyal distributor for the best part of two decades. Anthony and his team have visited Hampshire, UK headquarters but it was my first visit to their facility, where we discussed the 2016 catalogue and he led a tour of his fascinating facility. It was also opportune to enjoy a fabulous seafood dinner or two. The shrimp, scallops and other steamed fish was as good as I’ve tasted.

Improvement comes in the shape of research and development too. Perhaps R&D even epitomises it. Our ATEX and IECEx versions of our wireless load shackles aren’t the only new products in the pipeline. In fact, they’re a long way down the road to the pages of the catalogue, hence our recent visit to Sira. Further away are a series of other products that we’ve been site-testing this month ahead of 2017 launches. Roshan; Sarath Chandran, project engineer; and Alfie Lee, operations manager, have all been involved.

Tests didn’t always go to plan but that’s a natural part of the process. I’d advise any companies during the R&D phase of product development not to be discouraged by the challenges that are encountered. Often, if a product has got as far site-tests, it’s a great idea and one worth persevering with. Even if a concept has to be shelved or returned to the drawing board, remember the value of the process and stay positive.

At the time of writing, a delegation from heavy lift specialist ALE visited this morning from Spain to gather intelligence about our 300t+ compression load cells and centre of gravity software. There’s always too many visits and meetings to mention them all (Bridger Howes and Rapid Response Solutions were present at other notable networking sessions), so that brings to a close another blog and uplifting financial year as Mr Loadlink.

Straightpoint certificate

A certificate was presented to all ALE staff that visited and completed training.

Let’s keep improving. And Play Up Pompey!

Follow us on Twitter—@LoadCell—and use the hashtags #loadcell and #belowthehook.
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Mr Loadlink

Whoosh! …

Mr Loadlink has returned from North America, where he welcomed a new recruit, visited the Auto Club Raceway and continued his winning run on the golf course.

North America is one of our hottest markets, as last month (February) proved.

While John Molidor, general manager; and Aaron Orsak, technical sales engineer, at Straightpoint Inc., were at a topsides-themed event in Texas, the new operations manager of the subsidiary, Myron Jones, and I strategised at Camarillo, California HQ.

The increase in our U.S.-based personnel—Tressie LaBass, customer and sales support administrator; and Johnny Gonzalez, technician, make up Team America—is indicative of the growth we have achieved but, more importantly, serves as a statement of intent. We are serious about making the lifting industry a safer place.

Gazelle companies are awash with opportunity, but the challenges are often underestimated. A lot of it is about timing. A rapidly growing manufacturing business needs infrastructure, personnel, product availability, world-class customer service and more to keep up to speed, but implementing strategy prematurely or growing a team too quickly can be counterproductive.

Big hitter

Industry has noted that Myron, our newest recruit, is a former CEO of a very successful company, and a manufacturing leadership heavyweight. Straightpoint Inc. has reached a stage in its development where we need such expertise to pioneer continued growth, particularly when our A-Team needs to be in two places at once.

The recent Topsides, Platforms & Hulls Conference & Exhibition in Galveston, Texas, was a good example. John and Aaron were busy raising the profile of the new IECEx version of our most popular product, the Radiolink Plus wireless load cell, while Myron and I were dotting the i’s and crossing the t’s of our latest business plan.

As our press release announcement about Myron’s arrival covered, he has been at the helm of a business operating at about $300m in annual revenue, but that taught him as much about the importance of sound planning and rolling with the punches as it did keeping balance when riding the crest of a wave.

Myron speaks with experience. He knows what it is to grow at over 20% per annum in sales and reinvent company structures to target new business. We’re not about to initiate any seismic shifts, but we do have a proven ability to react to the demands of the market. Adaptability is going to be key to success under the leaden skies of the lethargic oil and gas sector.

Power reserves

The launch of the new IECEx version of our most popular product, the Radiolink Plus wireless load cell (or explosion proof dynamometer, as it is more commonly referred to in North America) was well received at Topsides. Regardless of the price of oil, the industry will continue to embrace safety systems and that’s exactly what our Zone 0, 1 and 2 product is.

True, even the optimists at the show don’t expect the oil and gas market to return to buoyancy any time soon, but orders for safety-based equipment continue to rise alongside large-scale orders for heavy-lift applications. Topsides only reinforced our theory that the steady flow of standard orders, that are typical in an industry running on full cylinders, will not return for a while.

It means we will increasingly promote load cells to construction, salvage, decommissioning, entertainment and other markets. Myron will help us position our business to do so. A recent case study about 40 10 ton compression load cells monitoring forces on temporary shoring columns used to support two tower cranes during the Century City Mall project on Santa Monica Blvd., Los Angeles, California, serves as a good example of diversification.

Construction and structural monitoring projects like this will become increasingly common, which is a trend that fits well in the business plan given the volume of units and site duration that is typical with such work. In the UK, we are involved in a particularly innovative below-the-hook device for use on tower cranes which, again, is distanced from oil prices.

Fellow Englishman Dave Mullard enjoys cloud cover in usually sunny California.

Fellow Englishman Dave Mullard enjoys cloud cover in usually sunny California.

It was opportune to involve Dave Mullard, our new business development manager (and big pound-for-pound industry puncher in his own right), in my latest trip across the Atlantic. Many businesses wouldn’t have justified the cost of the flight but it would have been ignorant not to take the opportunity to introduce him to the stateside team, having joined the UK operation at the turn of the year.

Quiet (and loud) hours

I blogged last year about an article I read outlining the importance of what the author called “quiet hours” away from the pressures of modern day life. I guess it’s another way of putting the Work Hard, Play Hard adage.

With such personal development in mind, Dave completed the teams for a Texas Scramble on the golf course, where Myron and I took on (and beat) him and John. Winning isn’t everything, as I reminded the losers after the game, but it was great to continue my streak having lifted the Load Cell Golf Cup last year, defeating Gary Mullins, of Action Coach; and LCM Systems boss Steve Sargeant, in very different, English conditions.

Such extracurricular activity was abundant last month. Next, Dave and I joined my good friends Richard and Paula Sharpe, of Intelligent Weighing Technology, to let off some steam at a shooting range. It’s amazing how firing an assault rifle, pump action shot gun, a 9mm pistol and a .357 Magnum revolver (the latter was my favourite) can calm the soul.

Another memorable day out was at the Auto Club Raceway in Pomona, owned by the National Hot Road Association, where I joined Johnny, John and his son, Michael Molidor, to purr over the drag racing cars. I’ve had to put a lot into words for this blog in recent years but I’m honestly struggling to capture the sound and speed of these extreme machines, which can go from zero to over 325mph on their quarter-of-a-mile track. Best I can do is… Whoosh!

Anyway, back on track…

As Dave returned to the UK (he’s since been seen with a bucket of balls at the Waterlooville Golf Course driving range), Aaron flew into town from his Houston base so the whole U.S. team could sit down and somewhat belatedly go through the final 2016 business plan. The buzzword is the same on both sides of the pond—Growth.

Germination

I’m confident we can achieve another set of ambitious targets by further equipping our existing distributors to penetrate new markets and seeking new business. I’d advise other companies in a similar position (many of us are insulating against the same climate) to look at the finite details.

When was the last time you checked the online catalogue of your distributor network? It’s remarkable how many I look at in other sectors who are carrying out of date kit. In our case, that would mean the IECEx Radiolink Plus would be effectively invisible to that distributor’s audience. Imagine the disconnection with the positivity generated at Topsides.

As an aside, I take it as a huge compliment when I look at our website data every week and see so many competitors looking at our web pages.

Meanwhile, during a hectic February, I spent a couple of days in Chicago spending time with Ace World Companies vice president, Camron Ghanemi, who has facilitated the use of our equipment in a number of notable applications recently. I also squeezed in a couple of meetings with prospective partners in the Windy City.

Enjoying a meal with Steve Torres, ?CEO at Group Four? Transducers Inc., (centre) and his father, Sidney.

Enjoying a meal with Steve Torres, ?CEO at Group Four? Transducers Inc., (centre) and his father, Sidney.

The month concluded in astronomically expensive Miami, Florida, where I spent some time with Steve Torres, CEO at Group Four Transducers Inc., based near Boston in Massachusetts; and 3S Fabrications Pvt Ltd, of Sri Lanka. Remember, Steve and his team were part of the consortium that developed a new product for measuring tension on lines recently launched by Straightpoint, the Running Line Dynamometer (or TIMH), part of our tension in motion range. It was good to gather more intelligence on the marketplace from someone at the coalface.

Johnny Gonzalez is flying to the UK for training next week before I travel east again to a number of regions, where I’ll get a new stamp on my passport in Labuan, a federal territory of Malaysia off the coast of Borneo in East Malaysia. So there’ll be lots more to talk about next time, no doubt.

Follow us on Twitter—@LoadCell—and use the hashtags #loadcell and #belowthehook.

Mr Loadlink